Why are some customers easier to satisfy than others?

Why are some customers easier to satisfy than others?

During the last five years I have guided software implementations at various smaller and bigger, national and international customers. Being the one responsible for the success of the implementation, I have often asked myself the following questions:   What makes some of my implementations more successful than others?   and   Why are some of [...]

Let the robots take over our jobs so we can become humans again!

Let the robots take over our jobs so we can become humans again!

In January this year I had to go to the Leidschendam-Voorburg municipality, in The Netherlands, to register our marriage and my new surname. Instead of a receptionist, I was welcomed by a cute little robot, Evie, who asked me whether I have an appointment and showed me the way. And this is a small municipality [...]

My recipe on how to enjoy being sick

My recipe on how to enjoy being sick

Yes, dear, you got that right. In this article, I will share with you how I taught myself to enjoy being sick. You might wonder whether the words “enjoy” and “being sick” can even be used in the same sentence. Well, just keep an open mind and hopefully, by the end of this article, you [...]

Entertaining versus meaningful – a familiar dilemma?

Entertaining versus meaningful – a familiar dilemma?

I bet you most probably prefer to scroll down and check out some more posts, pictures or videos right now. To browse pointlessly through content online in order to be entertained and even for a moment to forget about your tough day, and basically all your current problems and responsibilities. Me too, so that makes [...]