Why are some customers easier to satisfy than others?

Why are some customers easier to satisfy than others?

During the last five years I have guided software implementations at various smaller and bigger, national and international customers. Being the one responsible for the success of the implementation, I have often asked myself the following questions:   What makes some of my implementations more successful than others?   and   Why are some of [...]

Let the robots take over our jobs so we can become humans again!

Let the robots take over our jobs so we can become humans again!

In January this year I had to go to the Leidschendam-Voorburg municipality, in The Netherlands, to register our marriage and my new surname. Instead of a receptionist, I was welcomed by a cute little robot, Evie, who asked me whether I have an appointment and showed me the way. And this is a small municipality [...]

The only impossible journey is the one you never begin

The only impossible journey is the one you never begin

Quote by Anthony J. Robbins also known as Tony Robbins It’s been exactly twelve months since my writing journey began. June 2017 was a busy and very exciting period in my life. It was just two months before my wedding. I had also turned 30 earlier that year and it hit me that it was [...]

My recipe on how to enjoy being sick

My recipe on how to enjoy being sick

Yes, dear, you got that right. In this article, I will share with you how I taught myself to enjoy being sick. You might wonder whether the words “enjoy” and “being sick” can even be used in the same sentence. Well, just keep an open mind and hopefully, by the end of this article, you [...]